User Experience

Truth telling for businesses about valuing Customer Experience (Book Review) [greybox] A review of Delta UX: The Truth About How Valuing Customer Experience Can Transform Your Business by Debbie Levitt and […]

Activism and COVID-19: Older Southeast Asian Women Embracing Technology Older women in Southeast Asia have been learning to use technology to spread positivity during the COVID-19 pandemic. This article describes how older […]

Cognitive Interviewing: A Method to Evaluate Surveys Acknowledgements Sadly, my co-author, Jennifer Edgar, passed away before the publication of this article. She and I worked on a draft of the article […]

UX Governance for Education in the Time of COVID-19 The COVID-19 pandemic is leaving no sector untouched, including education (see UX Education: Some Missing Pieces). Schools and training facilities […]

[:en]Building an Ethics Framework for UX Design[:zh]为用户体验设计构建道德框架[:KO]UX 디자인을 위한 윤리적 프레임워크 구축[:pt]Construção de uma estrutura ética para o design da experiência do usuário[:ja]UXデザインのための倫理フレームワークの構築[:es]Cómo crear un código ético para el diseño de experiencia del usuario[:] [:en]Note: This is a two-part article. Part Two will appear in our next 19.1 issue. Our news feeds today are rife with ethical issues as they relate to […]

[:en]An Insider’s Guide to UX Careers (Book Review)[:] [:en][greybox] A review of The UX Careers Handbook CRC Press, Taylor & Francis Group About this book by Cory Lebson Book Website A good reference for […]

[:en]UX Education: The Rise of Educational Programs[:zh]用户体验教育：教育课程的兴起[:KO]UX 교육: 교육 프로그램의 출현[:pt]Educação de experiência do usuário: aumento dos programas de educação[:ja]UX教育：教育プログラムの隆盛[:es]Educación de experiencia de usuario: el auge de los programas educativos[:] [:en] Not so long ago, anyone with some design skills and some basic knowledge of research could find themselves stumbling into the UX field. But […]

[:en]Experience Briefs: A Secret Weapon for Maintaining Team Alignment[:zh]体验简报：维持团队协调的秘密武器[:KO]경험담 공유: 팀 단합을 유지하기 위한 비밀 병기[:pt]Resumo de experiência: uma arma secreta para manter o alinhamento da equipe[:ja]エクスペリエンス・ブリーフ：チームが目指す方向性を一貫させ続けるための奥の手[:es]Informes de experiencia: el arma secreta para mantener la armonización de un equipo[:] [:en]Ah, the creative brief. At once the bane of the designer’s tortured existence and a North Star to guide teams along the path to delivering s […]

[:en]Chatbots: Consider Using Them for Automating Research Study Participant Communication[:zh]聊天机器人：考虑使用它们自动与研究参与者交流[:KO]채팅봇: 연구 참가자 커뮤니케이션 자동화를 위해 채팅봇 사용을 고려[:pt]Chatbots: considere usá-los para automatizar a comunicação entre participantes de estudos de pesquisa[:ja]チャットボット：チャットボットを使った調査研究参加者との通信の自動化の検討[:es]Bots de chat: considere su uso para automatizar la comunicación con participantes en estudios de investigación[:] [:en]As practitioners, we solve problems and adapt to circumstances. Usually, we can use common tools and methods to solve the problems we are facing, […]

[:en]Workplace Culture: Increasing Diversity in Your UX Team[:zh]工作场所文化：增加用户体验团队的多元化[:KO]직장 문화: UX 팀의 다양성 증가[:pt]Cultura no local de trabalho: diversidade cada vez maior na equipe de experiência do usuário[:ja]職場環境：UXチームにおける多様性の向上[:es]Cultura del lugar de trabajo: cómo aumentar la diversidad en su equipo de experiencia del usuario[:][:en]I am an African American woman with a professional background in UX and Information Technology. While I learned an incredible amount from my peers, […]

[:en]UX Mentoring at Scale: A How-to Guide[:zh]用户体验规模指导：操作指南[:KO]자신의 환경에 맞는 UX 멘토링: 방법 가이드[:pt]Mentoria de experiência do usuário em escala: um guia prático[:ja]大人数で行うUXメンタリング：ハウツー・ガイド[:es]Tutoría en experiencia del usuario a escala: una guía práctica[:] [:en]We have mentored dozens of UX practitioners and grad students over the years, and we have found that what most mentees are looking for is coaching […]

[:en]Rubes Cartoon: Predicting Human Behavior[:zh]Rubes 卡通[:KO]Rubes 카툰[:pt]Quadrinho de Rubes[:ja]Rubes 漫画[:es]Historieta de Rubes[:] [:en] … And when it comes to successfully scoring table scraps, nothing surpasses the “I’m trying so hard to understand you” head tilt. For some […]

[:en]UX Research for the Gaming Industry Requires Looking through a Unique Lens[:zh]游戏产业的用户体验研究需要透过独特视角开展[:KO]독특한 렌즈를 통해 바라 보아야 하는 게임업계를 위한 UX 연구[:pt]A pesquisa de experiência do usuário no setor de jogos exige um olhar por uma lente exclusiva[:ja]ゲーム業界のUXリサーチにはユニークな視点が必要[:es]Las investigaciones sobre la experiencia del usuario en la industria de los videojuegos exigen mirar a través de un lente especial[:] [:en]The games industry is a behemoth of digital media, inspiring and entertaining hundreds of millions of players around the world. It is the largest […]

[:en]Empathy on a Many-to-One Basis: Navigating Empathy When You Cannot Agree with Everyone[:] [:en]People trust problems to an empathic listener. Your listening skills are helping to solve their problem and make a little corner of the world […]

[:en]Developing a Code of Ethics for UX Design: What We Can Learn from the Field of Architecture[:zh]为用户体验设计制定道德规范：我们能从建筑领域中学到什么[:KO]UX 디자인 윤리 강령 마련: 건축 분야에서 우리가 배울 수 있는 것[:pt]Desenvolvendo um código de ética para o design da experiência do usuário: o que podemos aprender no campo da arquitetura[:ja]UXデザインにおける倫理規範の策定：建築分野から学べるもの[:es]Desarrollar un código de ética para el diseño de la experiencia del usuario: lo que podemos aprender del campo de la arquitectura[:] [:en]Analysts predict that by 2020 there will be as many as 200,000 billion connected digital devices in the world. We are rapidly saturating every […]

[:en]Research in a Box: Piloting a New Methodology[:zh]Research in a Box（盒装研究）：试验一种新方法[:KO]상자 속 연구 자료: 새로운 방법의 시도[:pt]Pesquisa em uma caixa: Pilotando uma nova tecnologia[:ja]箱に入った調査キット：新たな方法の試行[:es]Investigación en caja: poner a prueba una nueva metodología[:] [:en]When conducting user research, it is ideal to meet your users face to face and in the environments in which they use your product or service. For […]

[:en]Expand Your View: The UX Ecosystem of Healthcare[:zh]扩大您的视野：医疗保健的用户体验生态系统[:KO]시야의 확대: 의료에서의 UX 생태계[:pt]Amplie sua visão: o ecossistema da assistência médica da experiência do usuário[:ja]視野を広げよう：ヘルスケアのUXエコシステム[:es]Expanda su mirada: el ecosistema de la experiencia del usuario en la atención médica[:] [:en]Early in 2017, I became ill and was admitted to the hospital where I was placed in the intensive care unit. Three days later, I was discharged by […]

[:en]Rubes Cartoon: Consciousness[:zh]Rubes 卡通[:KO]Rubes 카툰[:pt]Quadrinho de Rubes[:ja]Rubes 漫画[:es]Historieta de Rubes[:] [:en] Find more of Leigh Rubin’s cartoon humor and and even book Leigh as a speaker at your next event at rubescartoons.com/events.html (c) 2017, L […]

[:en]Variable Fonts: The Future of Typography[:zh]可变字体：排印工艺的未来[:KO]가변 글꼴: 활판술의 미래[:pt]Fontes variáveis: O futuro da tipografia[:ja]バリアブルフォント：タイポグラフィーの未来[:es]Fuentes variables: el futuro de la tipografía[:] [:en]For centuries, type has been how we “hear” what we read. It is also generally understood that typefaces and typography are a core element of bra […]

Using Kano across Enterprise Healthcare UX User Experience (UX) design is thought by many to be a blend of art and science. Often, designers in large enterprise organizations must find a balance […]