User Experience

[:en] Beyond User Research: Giving Voice of Customer Another Chance[:zh]超越用户研究：让客户有其他发言机会[:KO]사용자 연구를 넘어: 고객의 목소리 듣기[:pt]Além da pesquisa de usuários: uma nova oportunidade para a voz do cliente[:ja]ユーザー調査の向こう側：顧客の声にもう一度耳を傾けよう[:es]Más allá de la investigación de usuarios: una segunda oportunidad para la voz del cliente[:] [:en]In the software business, there are two separate yet equally important methods of product development input: voice of the customer (VOC), which […]

[:en]How to Make Motion Design Accessible: UX Choreography Part Two[:zh]如何使动作设计更容易使用：用户体验动作编排（第二部分）[:KO]모션 디자인을 접근성있게 만드는 방법: UX 연출, 2부[:pt]Como tornar o design de movimento acessível: coreografia da experiência do usuário – parte 2[:ja]モーションデザインをアクセシブルにする方法：UXコレオグラフィー 第2部[:es]La forma de hacer accesible el diseño de movimiento: coreografía de experiencia de usuario, parte dos[:] [:en]This article is a continuation of “Motion Design: An Intro to UX Choreography”   Since I published my last UXPA Magazine article on motion desi […]

[:en]Nielsen’s Heuristic Evaluation: Limitations in Principles and Practice[:zh]Nielsen 的启发式评估：原理和实践的限制[:KO]닐슨의 발견적 평가: 원칙과 실제의 한계[:pt]Avaliação heurística de Nielsen: limitações nos princípios e na prática[:ja]ニールセンのヒューリスティック評価：原理と実践における限界[:es]Evaluación heurística de Nielsen: limitaciones de los principios y la práctica[:][:en]Recently, I was asked to review the usability of an audio configuration app and propose enhancements in the areas of navigation design, workflows, […]

[:en]On Becoming a UX Manager: New Skills, Requirements, and Rewards[:zh]成为用户体验经理：新的技能、要求和奖励[:KO]UX 관리자가 된다는 것: 새로운 기술, 요구, 그리고 보상[:pt]Sobre tornar-se um gestor de experiência do usuário: novos requisitos, habilidades e recompensas[:ja]UXマネージャーになるにあたって：新たなスキル、要件、恩恵[:es]Convertirse en un administrador de experiencia de usuario: nuevas habilidades, requisitos y recompensas[:] [:en]One of the most exciting career transitions one can go through, regardless of the discipline, is from individual contributor to manager. Becoming […]

[:en]Rubes Cartoon: Free Range Chicken[:zh]Rubes 卡通：走地鸡[:KO]Rubes 카툰: 닭장에 가두지 않고 키우는 닭[:pt]Quadrinho do Rubes: Galinhas caipiras soltas[:ja]Rubes 漫画：放し飼いの鶏[:es]Historieta de Rubes: Pollos libres de jaulas[:] [:en] [greybox] Free Range Chicken And in conclusion, … hey where did everybody go? [/greybox] Find more of Leigh Rubin’s cartoon humor and and e […]

[:en]Diversify the Data in Data-Driven Design: Creative Pairings of Quant and Qual[:zh]挑战数据驱动的设计[:KO]데이터 중심의 디자인에 도전[:pt]Desafio do projeto baseado em dados[:ja]データ主導型デザインへの挑戦[:es]Cómo desafiar los diseños orientados por datos[:] [:en]Great UX is data-driven. The data itself is usually seen as numeric quantitative data, but in many contexts, that’s not a sufficient d […]

UX Researchers: Be Careful Out There! (Book Review) [greybox] A review of Doorbells, Danger and Dead Batteries: User Research War Stories Book website Twitter About this book A good reference for Case […]

Memoir Monopoly: Improving Rehabilitation Activities for Elderly People with Dementia According to a report by Alzheimer’s Disease International, the global population of people with dementia is now about 46 million and is expected to […]

Want to Understand the Future of HCI? Take a Trip Down Memory Lane (Book Review) [greybox] A review of From Tool to Partner: The Evolution of Human-Computer Interaction Book website About this book A good reference for UX […]

[:en]Keep Asking “Why?” Curiosity, Delighting in Difference in Asia[:zh]不停地追问“为什么？”：亚洲对差异的好奇和兴奋[:KO]끊임없는 물음의 이유: 호기심, 아시아의 다름을 즐기다[:pt] Continue perguntando ‘Por quê?’ Curiosidade, fascínio pela diferença na Ásia[:ja]なぜ？と問い続けよう：アジアにおける好奇心、そして違いを知る喜び[:es]¿Sigue preguntando por qué?: curiosidad, deleite y diferencia en Asia[:] [:en]Why are there huge queues in Hong Kong for the strangest of things—McDonald’s Snoopy figures, a new Macanese custard tart shop, or a trip thr […]

[:en]Service Design in Long-term Oriented Cultures: How to Handle “Oh Snap” Situations[:zh]在看重长远的文化中的服务设计：如何处理“糟糕”情况[:KO]장기 지향적 문화권에서의 서비스 디자인: “아뿔싸” 상황에 대처하는 방법[:pt]Design de serviço em culturas voltadas para longo prazo: como lidar com situações de insatisfação[:ja]長期指向の文化圏におけるサービスデザイン：「あっ、やばい」的状況への対処法[:es]Diseño de servicio en culturas orientadas a largo plazo: cómo lidiar con situaciones problemáticas[:] [:en] Not very long ago, a disturbing scene captured from a United Airlines flight went all over the Internet. The video shows security officers […]

Tracking User Behavior with Big Data: A Model for Detecting Pain Points in the User Experience A number of factors affect the success of a product, such as whether or not it fulfills user needs, market opportunities, cost, functionality, […]

[:en]Collaborating Across Cultures: Designing UX Studies for Japan[:zh]跨文化合作：日本的用户体验设计研究[:KO]문화간의 협력: 일본의 UX 연구 설계[:pt]Colaboração entre culturas: projeto de estudos de experiência do usuário para o Japão[:ja]文化の枠を超えたコラボレーション：日本におけるUX研究のデザイン[:es]Colaboración entre culturas: diseño de estudios de la experiencia de usuario para Japón[:] [:en]Years ago, when I came to Japan to teach English, it was the first time I had ever left the United States. I was on my own and I didn’t really k […]

Growth Development: A Chinese Chasing Game to More Users Having the largest population in the world is often viewed as one of the biggest advantages for Chinese technology entrepreneurs, but it also presents […]

[:en]Rubes Cartoon: Ratings and Reviews in the Wild[:zh]Rubes 卡通：在野外的评价和评论[:KO]Rubes 카툰: 동물들의 평점과 리뷰[:pt]Quadrinho do Rubes: Classificações e avaliações na natureza[:ja]Rubes 漫画：野放しにされた評価とレビュー[:es]Historieta de Rubes: índices y reseñas en la naturaleza[:] [:en] [greybox] Ratings and Reviews in the Wild You may want to reconsider the brightly colored ones. The online reviews are just […]

[:en]A Turn of Phrase: The Politics of UX Language[:zh]表述方式：用户体验语言的政治学[:KO]표현 방식: UX 언어의 정치학[:pt]Um Modo de Dizer: A política da linguagem da experiência do usuário[:ja]言い回し：UX言語の駆け引き[:es]Un cambio de frase: la política del lenguaje UX (experiencia de usuario)[:] [:en]In our personal lives, words can send our hearts leaping with joy. Words can clarify a serious misunderstanding. Lyrics to favorite songs are […]

[:en]Little Red Sprite Learns Finance: An Exploration of Mobile Diary Studies Using Avatars and Chat Apps[:zh]研究者的头像：利用微信在中国研究金融行为数据[:KO]연구원으로서 아바타: 위챗(Wechat)으로 본 중국의 재무 행동 데이터 연구:[:pt]Avatar como Pesquisador: Estudo dos dados do comportamento financeiro na China com WeChat[:ja]リサーチャーとしてのアバター：WeChatを使用した中国における消費行動データの研究[:es]Un avatar como investigador: análisis de los datos del comportamiento financiero en China con WeChat[:] [:en]In this article, we share considerations and lessons learned from using WeChat as a mobile diary that can be applied to future studies using chat […]

[:en]Finding Your Bearings: Co-creating Journey Maps to Understand Complex Landscapes[:zh]寻找您的方位：共同绘制旅程图以理解复杂环境[:KO]자신의 위치 찾기: 복잡한 경관을 이해하기 위한 여정 지도 공동 작성[:pt]Para você se encontrar: Participação conjunta de criação de mapas de jornada para entender contextos complexos[:ja]方向を見定める：複雑な環境を理解するためのジャーニーマップの共同制作[:es]Encuentre su rumbo: co-creación de viajes de usuarios para entender panoramas complejos[:] [:en]When I approach problems as a UX designer, my first impulse is to hypothesize potential solutions. I hold those hypotheses loosely as I learn more […]

[:en]The User Experience of Libraries: Serving The Common Good[:zh]图书馆的用户体验：为公众利益服务[:KO]도서관의 사용자 경험: 공익을 도모[:pt]A experiência do usuário em bibliotecas: Servir o bem comum[:ja]図書館のユーザーエクスペリエンス：公共の利益のために[:es]La experiencia de usuario de bibliotecas: servir al bien común[:] [:en] Libraries may not be the first thing that comes to mind when thinking about great design. It’s easy to assume the user experience of a library i […]

[:en]Technology, Meet Public Policy[:zh]专为讨论而设计：政策的社交层面[:KO]토론을 위한 설계: 정책의 사회적 측면[:pt]Projetado para discussão: O lado social da política[:ja]議論のために設計されたプラットフォーム：政策の社会的側面[:es]Diseñado para el análisis: el lado social de la política[:] [:en]In the digital age, information travels between devices of different sizes faster than we can possibly comprehend or know what to do with. […]