User Experience

<!–:en–>Book Review: Assisted Loving<!–:–> Assisted Loving By Bob Morris Harper, 2008 Not a technical text, nor a usability practices manual, Assisted Loving by Bob Morris is a subjective, even […]

[:en]Taxi! Service Design for New York’s Yellow Cabs[:] [:en]In the last five years, communications technology for taxis has become a focus of the agency that regulates New York’s yellow cabs—the Taxi and Lim […]

<!–:en–>Editor's Note: Mobility, Usability, and Transportation: Design a Go-Go <!–:–>Transportation, our issue’s theme, builds upon the “Usability in Transportation” theme of World Usability Day (WUD) 2008. The WUD 2008 website exp […]

An Attainable Goal: Quantifying usability and user experience Quantifying usability and user experience (UX) may be quite tricky, but this doesn’t mean it can’t or shouldn’t be done. Quantifying UX data is certa […]

Automated Usability Testing: A Case Study In our user experience team at Fidelity Investments, we’ve conducted over forty unmoderated remote usability tests over the past five years. We use t […]

The Truth is Out There: Using Mobile Technology for Experience Sampling As practitioners, we spend much effort designing and testing products and services within the confines of our offices and labs when we know that a rich […]

The Client Speaks: Supporting Participation in Remote Moderated Research Remote user testing is primarily employed  when speed,   convenience, or international testing is called for. However, there are practical qu […]

A Moderated Debate: Comparing Lab and Remote Testing Remote unmoderated testing  provides statistically significant results, which executives often say they require to make informed decisions about their […]

Getting Your Money Back: The ROI of remote unmoderated user research Remote unmoderated user experience research is a valu­able methodology to include in any consultant’s toolkit. The ability to conduct task-based […]

Global Usability Testing: How to plan and report tests in multiple locationsThe old Finnish adage “a  well planned work is half completed,” also holds true for global usability testing. Planning the test takes a lot of work,  b […]

What's Proof Got to Do with It: Statistics in Usability Design Gloria Rorty, the star of this story, was curious by nature.  In college, she had taken courses in art history and basic statistics. […]

What's News: KindlingUX interviews Whitney Quesenbery about using the Kindle, Amazon.com’s wireless reading device. Whitney started using the Kindle near the end of 2 […]

<!–:en–>Editor's Note: Think Locally, Test Remotely <!–:–>Remote testing, the special concern of this issue, is increasingly important to usability professionals, especially (but not only), among those involved […]

<!–:en–>Editor's Note: Remote Testing: Less Time, More Reach, and More Participants<!–:–>Five years ago, when the term remote testing was brought into a conversation between usability practitioners, everyone knew what it meant. The moderator […]

And It was Just Right: Stories and Narrative in the Development ProcessStories are motivating and memorable. They can help us understand our customers and design for their needs. This article gives practical guidelines to […]

Experience Schematics: Diagramming the User Experience What does it mean to characterize an individual’s experience in relation to a specific context, artifact, or environment? Assuming it’s even pos […]

Zooming In and Zooming Out: Real-life Customer Experience Research When I joined Wells Fargo in 2003, user research and market research sat in different areas of the Internet Services Group (ISG). Occasionally we would […]

A Clever Startup: Combining Qualitative and Quantitative UX Research What does a startup company like Spout (www.spout.com) do to learn how well their site is working for customers and investigate what would increase its […]

From Good to Great: Blending Market Research and Usability Methods for Online Marketing Effectiveness The traditional divide between market research and user experience research leads to at least two problems for researchers and designers: Market […]

Selling the Sizzle: The Importance of Managing ExpectationsBuilding a better mousetrap is not just a matter of making a device more effective for customers who hate mice. The trap has to be used, not just be […]