An innovative civic data collection tool, Civic View combines video footage and GPS tracking to give citizens a more immediate voice in city government.
A step-by-step guide on how to conduct qualitative research for times when your UX researcher is not available.
User group conferences can provide great opportunities to reach qualified prospective research participants in a single location—a potential goldmine for collecting rich user data.
Max Diff surveys answer design questions and drive strategic direction. The collaborative approach invites team members to feel ownership over the results.
Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution.
Creating an effective customer feedback system requires an understanding of the data provided by analytics but also an understanding of the user and business goals.
UX research can mean compromise between the credibility of a study and the needs of the business. A research framework can bridge the false division.
Designing university websites presents a complex set of challenges. Being methodical in identifying internal and external users, and understanding operational, tactical and strategic considerations is essential.
Recruiting for research projects can be challenging, but going to places where the people are can make it easier to find the right participants.
Looking at the concept of scarcity can lead to new ways of understanding users, designing for their needs, and making the best use of their resources.