Matt Jesso has worked in healthcare for over a decade, with the past 4 years devoted to improving the usability in healthcare. He received his training in Human Factors and Applied Cognition from George Mason University. He was key in showing the value of usability and building the Usability program at Carilion Clinic.
COVID-19 has shown healthcare needs UX to guide many aspects of daily operations. There are a vast number of UX opportunities for improvement in healthcare.