All The View from Here articles

Experiencing Trust: Mother
 or Big Brother

A study of cognitive dissonance in research shows for how an online application can seem more benevolent, evoking “Big Brother” a little less and “Big Mama” a lot more. [Read More]

Mobile Money for Financial Inclusion in India

Mobile technologies will play a pivotal role in realizing universal access to banking services, but there are many more challenges ahead. What's next for UX designers? [Read More]

The View from Here: Beyond Books

Two people reading a book

What will libraries be in the future as they go beyond books to embrace technology like streaming audio, video on demand and virtual reality? [Read More]

Designing on Mars: Participatory Design and Training in Very Unfamiliar Environments


Gathering information in an unfamiliar cultural context is time-consuming. Described here is the technique adopted by a team of the Madeira Interactive Technologies Institute (M-ITI) in response. [Read More]

Designing Technologies for Marginalized Children

Information and communication technologies provide great opportunities and challenges for marginalized children both in developed and developing regions. [Read More]

The View From Here: An Interview with Elizabeth Rosenzweig, founder, World Usability Day

An interview with Elizabeth Rosenweig, founder of World Usability Day, on the origins and future of WUD. [Read More]

Field Research: Another View

Marketing and usability research "field" or gather data in different ways. Both disciplines would benefit by carefully considering the assumptions they impose with their approaches to sampling. [Read More]

Personal Usability: How Can We Make Ourselves More Usable to Others?

As a usability professional, you already have the framework to be a usable person. All it takes is a little time and attention directed toward your users. [Read More]

The View from Here: A Call to Action for Universal Design from the United Nations

Usability professionals should lead the implementation of the dispositions of the Convention on the Rights of Persons with Disabilities relative to accessibility and universal design. [Read More]

The View From Here: Garbage In, Garbage Out—the Agile Way

If we measure based on product success and not timeline adherence, the garbage in, garbage out rule still compromises our daily professional contribution. [Read More]

The View from Here: Living Near the Base of the Pyramid

We are just beginning to regard the base of the pyramid as a viable business segment and understand the opportunities that come with designing for it. [Read More]

The View from Here: Raising the Floor

Raising the Floor is creating an open source set of tools to create free public access features built directly into information infrastructure, facilitating affordable assistive technologies. [Read More]

The View From Here: Ballot Forms

If elections are to accurately reflect the will of the people, then ballots should be designed so that all voters can easily understand and use them. [Read More]

The View from Here: When is Enough Enough?

As we age, we are constantly compromising, and redefining what we view as living. [Read More]

The View From Here: Expertly Parked

man and bicycle

A concern for cyclists is access to safe and convenient parking. Development of a comprehensive range of parking products is facilitated by listening to cyclists’ needs. [Read More]

The View from Here: Making Sense of Numbers

The quantitative view of data is less informative to user experience than qualitative data. [Read More]

The View from Here: Jazz Brand

Brand-building is aligning the design of customer touch points with business strategy. Alignment is created by asking for collaboration among all the specialists working on the brand. [Read More]

The View from Here: A Perfect Storm in the ICU

The information design and usability community have a superb opportunity to partner with clinicians to design the tools that will help us overcome ICU challenges. [Read More]

The View from Here: Game Over?

People with physical disabilities want, demand, and deserve to play games. Let’s make games more accessible, for them and for our future selves. [Read More]

The View from Here: Lead, Wallow, or Get Out of The Way

It’s time for usability professionals to stop wallowing in arcane debates, and raise the level of conversation—taking on a new leadership role within their companies. [Read More]

View from Here: A Recipe for Usability

Cookbook author Margaret Dickenson has made her cookbooks more usable—without using industry jargon such as "usability" and "user-centered design.”. [Read More]

The View from Here: E-Government Needs to Do More to Ensure Citizens’ Privacy

As governments increasingly move to online channels, they must do so without compromising the privacy of citizens. [Read More]