可用性研究计划应该包括观察员参与方式。实际案例研究表明，提前做一点准备工作有助于您更有效地帮助观察员履行职责。可以获得的好处包括：更好地展示您的工作、更深层次地讨论研究结果和提出的解决方案。了解如何向观察员传授可用性测试中的关注点，并确保每个人都有发言权。
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Stephanie R. Fishel-BrownStephanie R. Fishel-Brown has a Ph.D. in Human Factors Psychology from Clemson University and has managed a wide range of research and design projects including designing and testing desktop and mobile interfaces for the U.S. Army. She is currently a usability analyst at AutoTrader.com where she plans, designs, and executes user research and consults on web-based products.
Emily J. SchroederEmily J. Schroeder manages the usability practice at AutoTrader.com, where she has increased the involvement of the practice throughout project lifecycles by conducting a wide variety of user research and consulting activities. In the past, Emily was a senior information architect for Philips Design, contributing to a wide variety of healthcare and consumer electronics websites and intranets, including the award-winning Philips Online Shop.
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