请告诉我您的问题:关于用户体验研究的治理策略

心理治疗师用来诊断和治疗患者的策略有可能为用户体验研究人员提供一种机制,帮助其整理用户体验问题并提供相关的背景信息。通过 SOAP 笔记方法,研究人员可以创建优先排序的、循证式的以解决方案为焦点的模板,用于组织用户体验问题。此外,研究人员还可以建立一份诊断和处理手册,记录常见的用户问题以及经常建议的、在过去可能行之有效的解决方案。

文章全文为英文版

Arnold, L. (2015). 请告诉我您的问题:关于用户体验研究的治理策略. User Experience Magazine, 15(2).
Retrieved from http://uxpamagazine.org/tell-me-your-problems/?lang=zh

One Response

  1. Maureen Barlow说道:

    I think this is a fabulously useful article. I strongly disagree that the concepts addressed in this article amount to mimicking behavioral therapist techniques and is therefore lazy. It’s clear to me that the author is not recommending that other medical specialists (e.g., brain surgeons) mimic behavioral therapist techniques. That would certainly be crazy. However, I think it’s appropriate for UX professionals — from all backgrounds — to consider using the techniques the author outlines.

    While I was reading the article, I was struck by the possibility of incorporating Nielsen’s Ten Usability Heuristics into the SOAP note. I think that would be worth pursuing.

    Thanks for a great article!