A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can…
A review of
The Jobs to Be Done Playbook
by Jim Kalbach
Book Website
About this book
A good reference for Methods/How-To and UX Theory Primary audience: Designers and researchers who…
A review of Writing is Designing. This book describes how content influences user experience and provides best practices around writing content.
A review of Living in Information by Jorge Arango. This book examines how to design information environments that benefit society.
A review of Conversational Design by Erika Hall highlighting how Hall weaves communication principles into a reference guide on how to create effective conversational interfaces.
Tragic Design, by Jonathan Shariat and Cynthia Savard Saucier, reveals how design choices can negatively impact users and provides techniques to avoid harmful design decisions.
A review of Future Ethics by Cennydd Bowles, which offers advice on how to use ethical theory to help navigate through the modern technological landscape.
A review of Emotionally Intelligent Design by Pamela Pavliscak. This book provides guidance on how to incorporate an emotional layer into Design Thinking.
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A review of
Scrum: The Art of Doing Twice the Work in Half the Time
Random House Business Books
About this book
by Jeff Sutherland
Book Website
A good reference for Methods/How-To and…
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A review of
The Field Study Handbook
Field Institute
About this book
by Jan Chipchase
Book Website
A good reference for Methods/How-To and Case Studies
Primary audience: Researchers who have some or significant experience…