UX training should address the cultural and social aspects of communication in order to create communicators who make a positive impact. UX 全在于沟通。UX 专业人员要取得成功就必须擅长沟通。不过，沟通不仅仅意味着出言谨慎。当进行现场研究时，UX 专业人员会掉到很多“沟通陷阱”中 – 某些陷阱不易被察觉，因而更危险。沟通可以成就 UX…
Agile software development is adaptive rather than predictive and people-oriented rather than process-oriented. Several activities at UPA 2009 discussed shared experiences of working in Agile environments.
A workshop at UPA 2009 continued previous discussions on Agile and user-centered design. Workshop participants exchanged best practices, success factors, challenges, and solutions.
UX professionals should start an outreach program to convince executives who make IT purchasing decisions that user experience knowledge can impact their business.
Usability professionals can make both large and small choices that will help users have a green user experience.
To gauge success in changing people’s consuming patterns, we must be able to assess and monitor certain indicators both at an individual and community level.
Constructing stories is designing a complex, multi-dimensional communication. Stories allow us to share the union of our experiences, not just the intersection.
Marketing people can be brought to understand that good usability research is an important tool for understanding and enhancing the process of effective marketing.
Usability practitioners should understand how their management decides upon enterprise software, reading and responding to reports in order to ensure usability is a key factor in the decision-making process.
An approach to the Unified Modeling Language that captured what is possibly the most comprehensive set of aging healthcare requirements documented in Australia, and possibly worldwide.