Mobile diary studies using chat apps provide an opportunity to gather richer data about users’ interactions. Using avatars to facilitate data collection can be more effective than traditional facilitation methods due to the norms of chat app platforms.
Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving.
UX is inherently threatening to some people in an organization and therefore is subject to all the challenges of change management.
Successful collaborations start with clear expectations, and to set clear expectations, we need a common language.
Libraries are increasingly seeking UX expertise to help them better serve the public.
Social media and public policy has become linked, and the connection looks like it will grow stronger over time.
Interfaces that facilitate community over the network can enrich the quality of social interaction. This can only be good for everybody.
“If you built it, they will come”
A cat teacher gives a presentation, pointing to an illustration showing how to construct a birdhouse
User Experience Professionals Association (UXPA) International supports people who research, design, and evaluate the user experience (UX) of products and services.
