Shannon McHarg has been a UX designer and researcher since 2002. She started in civic tech in 2015 when she joined her local Code for America brigade. She currently works for the federal government in the Office of Natural Resources Revenue. Learn more at her website (www.efficientinteraction.com).
A review of A Civic Technologist’s Practice Guide. The book presents what it’s like to work in civic technology and how to get started.