(English) A design system’s practical guide (Book Review)

Building Design Systems

(English) A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. "Building Design Systems" walks the reader through all things design systems. It starts by laying out their history and rise from both a design and development point of view. It then covers the six areas of a design system: layout, styles, components, regions, content, and usability. It’s also a handy guide to evaluate whether it’s the right time to implement, how to engage and onboard stakeholders, and how to implement a design system. [Leia mais]

(English) Truth telling for businesses about valuing Customer Experience (Book Review)

Delta CX

(English) A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides a lens through which it examines and evaluates the trends in the UX industry and provides tips on how companies can focus on providing quality with the right strategy, people and processes. [Leia mais]

O ativismo e a COVID-19: mulheres mais velhas do sudeste da Ásia adotam tecnologia

A study describing how older women in Southeast Asia have used technology to spread positivity and creativity during COVID-19. [Leia mais]

Fossos da Tecnologia: o padrão obscuro das barreiras de atrito intencional

Photo of a pizza on a plate on a table

(English) Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses. But when they are designed to slow customers down, they risk becoming a "technology moat": an intentional obstacle to make customers think twice before proceeding. In this article, you will learn the difference between technology moats and dark patterns and how to spot them. [Leia mais]

(English) Cognitive Interviewing: A Method to Evaluate Surveys

(English) Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users can understand and answer your questions. In this article, we describe cognitive interviewing and compare it to usability testing, showing the similarities and differences, so you can start using cognitive interviewing to improve your own surveys. [Leia mais]

Incorporação da Estrutura Jobs to be Done

Governança de experiência do usuário para o ensino na era da COVID

Adoção da tecnologia vestível na sociedade

God brings the Earth to a repair shop and the handy man tells him: "I'm sorry, God, but I'm afraid this has so many problems that it's beyond repair. I suggest you toss it and create a new one."