Jason Telner, PhD, is a senior user experience designer and researcher within IBM’s CIO design team. He has over a decade of UX design and research experience with several years of experience working specifically on voice interface design and research for customer support applications at IBM. Twitter: @jtelner
Jon Temple, PhD, is a senior UX designer at IBM, in CIO Design, with over 20 years of experience in user-centered design and research. He has recently been involved in customer support application projects using chatbots, search, and voice interfaces. Twitter: @jongtemple