信任可通过三个元素建立起来：具有良好工作意愿的诚信、做好工作的才能，以及交付结果的能力。设计师可通过开诚布公的沟通来显示诚信。但是才能和能力的最好表现形式是使用客户数据提出一些让用户生活更美好的功能。天使模式为用户利益考虑，可深化用户与软件的关系。
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Michael KriskovicMichael Kriskovic heads up the UX engineering group at Rapid7. He’s engineered interfaces for media companies, online banks, international hotel conglomerates, and now information security products. He likes to balance all that engineering time with plenty of time behind the lens pursuing his passion for photography. Twitter: @smallbloc
Saurabh DuttaSaurabh Dutta is the director of user experience team at Rapid7. He’s worked in design and usability domains across physical and virtual products for over 14 years. Saurabh has published papers and presented at various usability conferences, including UXPA, HFES, AHFE, and HCII. Twitter: @saurabhdutta
Jay BrewerJay Brewer is the senior director of UX at Rapid7, creating next generation security products. He has been working in design and technology for 20-plus years. He was the lead user interface and experience designer for Lord of the Rings Online and Dungeons and Dragons Online at Turbine, Inc. Twitter: @jaybrewer
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