从黑暗模式到天使模式:创建值得信赖的用户体验

信任可通过三个元素建立起来:具有良好工作意愿的诚信、做好工作的才能,以及交付结果的能力。设计师可通过开诚布公的沟通来显示诚信。但是才能和能力的最好表现形式是使用客户数据提出一些让用户生活更美好的功能。天使模式为用户利益考虑,可深化用户与软件的关系。

文章全文为英文版

Brewer, J., Dutta, S., Kriskovic, M. (2017). 从黑暗模式到天使模式:创建值得信赖的用户体验. User Experience Magazine, 16(5).
Retrieved from http://uxpamagazine.org/from-dark-patterns-to-angel-patterns/?lang=zh

3 Responses

  1. Sylvain Drapeau说道:

    Great article, I just find it awkward to compare an online retailer UX to a security software UX. The former gains $ by misleading while the latter, not so much. Don’t get me wrong, I think your points are all valid and we can see the motivation behind your UX choices, I just think the comparisons with an online purchase to be rather irrelevant.

  2. Aziz说道:

    Great article, true relations have to be built on “trust”

  3. SAM说道:

    > 1. Secure their data in every possible way
    > 2. Make sure their data is always available
    > 3. Provide them value and “Do Good Things” with that data

    This is why I continue to be a customer,