Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many…
Chinese technology companies like Weibo and Alibaba are using UX to scale their businesses by turning their customer base into a fan base.
Researchers in Taiwan have developed a software-based therapeutic activity to aid the rehabilitation of the growing number of people worldwide with dementia and Alzheimer’s.
Based on an analysis of current research, the framework presented can be used as a benchmarking or scoping tool in thinking about the design of assistive technologies that particularly consider…
Can older adults use iPads for critical tasks like voting? Residents in long-term care facilities are willing to try, but have trouble with touch interaction. 老年人可以使用 iPad 来完成投票等关键任务吗？长期护理机构的居住者愿意尝试，但是他们在触屏操作方面遇到困难。 노인들이 투표와…
Reviews, interviews, and examinations are important but empathic study is crucial for healthy designers to understand the needs of a patient suffering from chronic conditions.对于健康领域的设计师而言，审查、访谈和检验固然重要，但是同理心研究具有更为关键的意义，这是他们理解慢性疾病患者需求的关键。검토, 인터뷰 및 조사가 중요하지만 건강한…
Designing specifically for people with disabilities can lead to electronic personal health records that are not only accessible, but innovative, useful, and beneficial for everyone.专用于残障人士的设计，可能会使得个人电子健康档案不仅是可访问的，而且兼具创新性和实用性，对每个人都有益。특별히 장애인을 위한 설계는 접근 가능할…
A visit to the doctor can mean a lack of dignity and confidentiality for patients with speech disabilities because healthcare professionals rarely know how to interact with them.有语言障碍的患者的看诊过程往往缺乏尊严和保密性，因为专业健康保健人员大都不知道如何与他们交流。언어장애가 있는 환자들과…
Challenges in creating an online service experience at Philips Home Monitoring for senior users included privacy, user experience, legacy system constraints, and communication.在针对老年用户的飞利浦家庭监控项目中，为了营造在线服务体验，需要面临各种挑战，包括隐私、用户体验、旧系统局限和交流。고령 사용자를 위한 필립스 홈 모니터링(Philips Home Monitoring)에서…
Near Field Communications technology has potential to create great experiences for the visually impaired. This article examines some early forays into NFC leveraged for accessibility.近场通信 (NFC) 技术有可能为视力受损人士营造绝佳体验。 本文探讨了使用 NFC 作为可达性手段的一些早期尝试。NFC…