UX Strategy is a practical guide for product designers and researchers to better understand business strategy. The first two chapters define business strategy and introduce the author’s 4 tenants…
Trauma-informed user research methods drawn from the author’s clinical experience provide strategies for ethically negotiating consent, redirecting trauma narratives, and ensuring participant and researcher well-being.
UX researchers often write bespoke surveys to evaluate each new product or feature set with users, resulting in duplicate work, slower launch cycles, and limited opportunities to compare user sentiment…
The Mayo Clinic app provides step-by-step navigation through its buildings to direct patients to their appointment’s check-in desk. New research and software focus on wayfinding and obtain usage data through…
Asia is experiencing a user research boom, with the number of professionals growing rapidly. However, remote research as a practice is still not widely accepted across all Asian countries, due…
The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center…
This article discusses the challenges faced, the importance of UX research, and the research process in the Indian manufacturing industry in the era of the Internet of Things.
Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution.
As a user research tool, mapping out the a journey helps the researchers and UX team develop a shared understanding of the story.
Knowing why people act, feel, think, experience, and choose the way they do gives us rich cultural insights to inform design or to build meaningful, empathetic user experiences.了解人们为什么会产生各种行为、感受、想法、体验并选择自己的做法，能够从文化角度为我们带来丰富的洞见，从而能够以此为依据设计或构建有意义和能够引起共鸣的用户体验。왜 사람들이 특정한…