近年来大规模数据违规事件日益频繁。良好的错误处理和响应机制是用户体验的基本原则。本文介绍了家得宝、温迪快餐连锁及欧姆尼酒店集团对安全性违规事件的应对方式，并就用户体验和 IT 安全领域提供了最佳实践指导原则。
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David StromDavid Strom is one of the leading experts on network and internet technologies and has written and spoken extensively on topics such as VOIP, convergence, email, cloud computing, network management, internet applications, wireless, and web services for more than 25 years. He has written two books on computer networking and run numerous B2B IT-based technical publications. Twitter: @dstrom
Danielle CooleyDanielle Cooley is Founder & Principal of DGCooley & Co., a bespoke strategy and research consulting practice. Her work in research and design has been applied to a variety of digital and analog products for such companies as Hyundai, Pfizer, Graco, Enterprise Rent-a-Car, Fidelity, MasterCard, and more. A frequent conference speaker, Danielle has a BE in Biomedical and Electrical Engineering from Vanderbilt University and a MS in Human Factors in Information Design from Bentley University. You can find Danielle online at http://dgcooley.com, and she tweets sporadically @dgcooley.
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